Demi Heartlock City Bag

PROCESSING TIMES

All orders will be processed within 1-4 business days (excluding weekends and holidays). As soon as your order is ready, you will receive an email confirmation that your package has shipped with a tracking number. 

*Please allow a few business days for your tracking link to be updated. Orders marked as “pre-shipment” do not mean we have not shipped your order - the shipping courier may be scanning more or less based on their workload. We do not have control over how fast an item will be in transit.

We will make every effort to deliver your package ASAP. However, additional time may be required due to peak selling season, invalid addresses, customs clearance issues, and public holidays. Thank you in advance for your patience.

ORDER CANCELLATIONS

Orders may be cancelled before they have been shipped. Once an order has been shipped or handed over to the courier, we are unable to cancel it.

LOST PACKAGES & PACKAGE PROTECTION

Once your order has been marked as delivered by the courier, Asyllum is not responsible for lost, stolen, or misplaced packages. Lost/stolen packages are non-refundable.

INTERNATIONAL DUTIES & TAXES

Asyllum is not responsible for international duties and taxes fees for return packages. Duties, taxes, and custom fees vary depending on your country and the value of goods. We are also not responsible for unclaimed parcels, custom holding times, or incorrect shipping addresses.

If for any reason you decide to reject the parcel, or not pay the custom fees, you will not be refunded for your order. Please see our “Return To Sender” information below.

RETURN TO SENDER

We do not issue full refund for return-to-sender packages if we are not at fault. If your package is returned to us due to an invalid address, forwarding issue, duties unpaid, or not signing for your package, you will receive either a 25% refund on the original purchase or a 50% discount on a reorder.

WHERE IS MY ORDER SHIPPED FROM?

At Asyllum, we strive to provide efficient shipping options for our customers. We have a domestic warehouse in the United States and global warehouses in the UK, Australia, and Hong Kong to provide faster delivery times for each region. If the warehouse serving your region is experiencing a backlog, your order may be shipped from one of our international warehouses. Rest assured, there will be no additional charges for shipping in these instances.

INTERNATIONAL ORDERS

*Unfortunately, we cannot ship to the following countries/regions:

Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Armenia, Aruba, Ascension Island, Belarus, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Curaçao, Cyprus, Ecuador, Egypt, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Honduras, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritius, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Barthélemy, St. Helena, St. Martin, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tanzania, Togo, Tokelau, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

*If you have any questions, please give us a shout at info@asyllum.com. Our customer service team will do all they can to help you!