RETURNS & EXCHANGES POLICY
We at Asyllum are committed to providing you with an easy return process if something didn’t work out this time. We gladly accept returns in unused condition within 10 days of delivery to you.
Return Exchanges/Store Credit/Refunds
Returns are accepted within 10 days of order delivery. All returned items are thoroughly inspected before an exchange or refund can be processed. Please ensure all returns:
• are in unused and unworn condition
• contains all parts with their original tags/package
• are returned before the 10th day of delivery - items not returned within 10 days will be returned to you.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Return processing times are currently 1-3 business days once the return is received.
All purchases that used a discount code can only be exchanged or returned for store credit. Items purchased with a store credit are non-refundable.
Exchange requests are subject to product availability. If the requested item is no longer available at the time of return processing, a credit/refund will be issued.
We do not refund origial shipping costs.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an online gift card. We do not provide return labels on orders that have been already exchanged for.
Warranty Policy
If your product has any quality issues, we will gladly resend you a new item at no additional charge. This policy is valid within 21 days of the delivery date.
To initiate a replacement, please contact our customer service team with your order details and a description of the issue. We may request photos of the defective item to better understand the problem and improve our quality control processes.
Returned-to-Sender & Refused Packages
Return to sender or refused packages will be restocked and issued store credit in the form of an online gift card. We are not responsible for lost, misplaced, or incorrectly delivered shipments if we are not at fault.
We are not responsible for international’s duties and custom fees. If for any reason you decide to reject your parcel, you will be subject to our return to sender policy above.
How To Return:
To initiate your return, please contact us at info@asyllum.com.
Once/if your return is authorized, you will receive return instructions via email. We do not cover return shipping fees.
If you have received a damaged/defective item or an item that is not the one you've ordered, please email us within 3 days of delivery. Don’t worry, returns are free for faulty items.
Where shall I send my returns?
If you are a US customer, returns must be sent back to our domestic warehouse:
Return recipient: Kathy Page
Business name: Asyllum Warehouse
Address: 154 Brooklyn Ave, Huntington, NY, 11743, 3472004889
If you are a CA customer, please send returns to our CA warehouse:
Return recipient: Asyllum Warehouse
Address: 61 Arbour Ridge Cir NW, Calgary, AB, T3G 3Y9, +1 (825) 986-1204
Address line 2: Leave at rear door
If you are a AU customer, please send returns to our AU warehouse:
Return recipient: Asyllum Warehouse
PO Box 1130
West Leederville
WA 6901
If you are a UK/EU customer, please send returns to our UK warehouse:
Return recipient: Asyllum warehouse
15 Salisbury Mews High Street Fordington
Dorchester
County: Dorset
DT1 1QP
+447586194435
Currently we do not have a return warehouse servicing the South American and Asia regions. Consequently, we are unable to process returns from these areas unless the returns are shipped to one of the warehouses mentioned above, and please note that we do not cover return shipping costs unless a faulty item was received.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
•Used, damaged, or missing items.
•Potential fraudulent or criminal activity.